LOCATION: Moncton, NB or Greater Toronto Area
Work Type: Hybrid model (1-2 days in office/week)
SALARY RANGE: $62,000 - $76,000 annual salary
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our client in hiring an Application Support Specialist for an exciting opportunity within the specialty healthcare and pharmacy services industry.
Our client is a nationally recognized organization committed to improving patient access to complex therapies through innovative technology, exceptional service, and operational excellence.
They continue to invest in modernizing their technology environment and are seeking an Application Support Specialist who enjoys solving technical challenges, supporting business-critical applications, and collaborating with cross-functional teams to deliver reliable technology solutions.
What's In It for You?
- Hybrid work environment with excellent flexibility
- Opportunity to support enterprise applications that directly impact patient care and healthcare operations
- Collaborative and supportive technology team
- Work on application enhancements, upgrades, and implementation projects
- Exposure to enterprise systems and cross-functional business teams
- Professional development and ongoing learning opportunities
- Comprehensive compensation and benefits package
- Opportunity to make a meaningful impact within a growing national healthcare organization
- Provide day-to-day operational support for enterprise applications, including incident management, troubleshooting, and issue resolution
- Monitor application performance, system health, and availability to ensure reliable business operations
- Investigate, troubleshoot, and resolve application-related issues while escalating complex problems when appropriate
- Perform root cause analysis on recurring incidents and implement corrective actions to improve system stability
- Support application deployments, upgrades, patches, configuration changes, and production releases
- Collaborate with business stakeholders and end users to improve system functionality and overall user experience
- Participate in or lead assigned project work packages related to enterprise applications
- Create and maintain technical documentation, knowledge articles, and support procedures
- Ensure service requests and incidents are managed in accordance with established service level agreements (SLAs)
- Participate in an on-call support rotation and provide after-hours support when required
- Work closely with internal IT teams, vendors, and business partners to continuously improve application performance and reliability
- Perform other related duties as required
- Bachelor's degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience
- 3-5 years of experience supporting enterprise applications or working in an IT application support environment
- Experience troubleshooting business-critical enterprise applications
- Strong knowledge of SQL and relational databases
- Familiarity with APIs, system integrations, and data flows between enterprise applications
- Experience working with IT service management and ticketing systems
- Excellent analytical, troubleshooting, and root cause analysis skills
- Strong communication and customer service abilities with the confidence to work directly with business users
- Ability to prioritize multiple issues and manage competing deadlines in a fast-paced environment
- Experience supporting application deployments, upgrades, and production releases is considered an asset
- Willingness to participate in an on-call support rotation and occasional travel for implementation activities
MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices.
