Location: Markham (On-site / Hybrid)
Salary Range: $56,000-60,000 plus yearly bonus
Who Are We? We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You? We are proud to support our esteemed client in hiring a Bilingual Claims & Parts Coordinator for an exciting opportunity in the automotive distribution and parts industry.
Our client is a well-established leader in their sector, known for their commitment to quality, operational excellence, and customer satisfaction. They take pride in investing in their team by offering ongoing training, career growth opportunities, and a collaborative, supportive work environment.
As part of their continued growth, they are seeking a detail-oriented and service-driven professional who will help strengthen their claims and parts operations.
What’s In It for You?
- Competitive compensation package
- Comprehensive benefits program
- Stable, long-term opportunity with a reputable organization
- Supportive and team-oriented workplace culture
- Ongoing training and development
- Opportunities for career progression
- Exposure to a well-structured and growing organization
- Process and evaluate warranty and parts claims accurately and efficiently
- Investigate discrepancies and collaborate with internal departments to resolve issues
- Maintain organized and up-to-date records of claims, approvals, and documentation
- Respond to dealership and customer inquiries with professionalism and efficiency
- Investigate product quality concerns and initiate claims with parts suppliers
- Coordinate parts returns and related documentation
- Identify opportunities to improve claims processes and service efficiency
- 2+ years of experience in customer service, warehouse, shipping, logistics, or related roles
- Strong knowledge of automotive parts (education and/or hands-on experience)
- Bilingual fluency in English and French (spoken and written)
- Strong Microsoft Office skills, especially Word and Excel
- High attention to detail and strong problem-solving abilities
- Excellent organizational and time-management skills
- Strong communication and teamwork mindset
- A proactive, customer-focused approach
