Bilingual Customer Service Representative
Mississauga, ON
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative for an exciting opportunity in the medical device industry. Our client is a leading innovator committed to enhancing patient care and improving health outcomes through cutting-edge solutions. With a workplace culture that thrives on collaboration, growth, and excellence, they foster a supportive environment where every team member is valued and empowered to contribute to their meaningful mission.
What’s In It for You?
- Competitive salary
- 100% employer-paid benefits from Day 1
- Monday to Friday daytime hours — no evenings, no weekends
- A positive, close-knit team culture
- 3 weeks of vacation plus 6 personal days
- Discount on company products
- Free onsite parking and easy access to public transit
- Respond to customer inquiries via phone and email
- Resolve customer disputes professionally and efficiently
- Collaborate cross-functionally to ensure timely order fulfillment
- Process orders and maintain accurate records
- Serve as a liaison between internal teams and the sales department
- Monitor inventory and communicate stock availability updates
- High school diploma required; post-secondary education is an asset
- Bilingual in English and French
- Strong communication and interpersonal skills
- A team-first attitude with a passion for customer service
- 1+ year of experience in a call center or customer service role
- Customer-centric mindset with attention to detail
We thank all applicants for their interest. Please note that only candidates selected for an interview will be contacted.
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