Bilingual Customer Service Representative (French/English)

Bilingual Customer Service Representative
Mississauga, ON

Position is fully on-site, Monday to Friday
Hours are from 7am - 3:30pm OR 7:30am - 4pm

Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative for an exciting opportunity in the medical device industry. Our client is a leading innovator committed to enhancing patient care and improving health outcomes through cutting-edge solutions. With a workplace culture that thrives on collaboration, growth, and excellence, they foster a supportive environment where every team member is valued and empowered to contribute to their meaningful mission.

What’s In It for You?

• Competitive salary
• 100% employer-paid benefits from Day 1
• Monday to Friday daytime hours — no evenings, no weekends
• A positive, close-knit team culture
• Discount on company products
• Free onsite parking and easy access to public transit

• Support B2B customers by responding to inquiries and order status updates.
• Contact customers directly to resolve discrepancies or clarify order issues.
• Use Salesforce and other tools to manage customer data and updates.
  Assist with rush orders and provide prompt resolutions.
• Communicate with French-speaking customers and translate details for internal teams as needed.

• High school diploma required; post-secondary education is an asset
• Bilingual in English and French
• Strong communication and interpersonal skills
• A team-first attitude with a passion for customer service
• 1+ year of experience in a call center or customer service role
• Customer-centric mindset with attention to detail