Bilingual (French) Customer Service Representative
B2B
Location: Burlington, ON (In-Office)
Hours: 12 pm – 8 pm Monday to Friday
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures both technical and cultural alignment for long-term success.
Why Are We Looking for You?
We’re excited to be partnering with an award-winning company as they grow their Customer Service team! Our client is a global organization, known for delivering high-quality productions and design solutions across a wide customer base while maintaining strong relationships and exceptional service standards. They invest in their people with ongoing training, career development, and a positive team culture where employees are valued and empowered.
As they continue to grow, they are looking for a motivated and customer-focused Bilingual (French) Customer Service Representative
. This role will primarily support Western Canada and work a 12:00 pm – 8:00 pm shift to accommodate customers in those time zones. They will also support Ontario and Eastern Canada customers.
Here’s what you’ll do:
- Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
- Supporting customers with modifying orders.
- Educating customers on product availability, new product features and innovations.
- Creating and updating accounts accurately.
- Working with customers to create and modify orders, arrange deliveries and pickup.
- Work with the team proactively to achieve company targets and objects.
- Ability to effectively and collaboratively with all departments, as well as any external partners.
Here’s what you’ll need to be successful:
- Must be fluently bilingual (oral and written) in French.
- Post-secondary education in Business, Supply Chain or similar is an asset.
- At least 2 years’ experience in a customer service role.
- Strong computer skills including MS Office. SAP experience is required. Other ERP, CRM and/or Salesforce is an asset.
- Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
- A passion for providing excellent service, strong attention to detail and problem solving skills.
- A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.
- The ability to work in office daily in the hours of 12:00 pm to 8:00 pm.
Here’s what in it for you:
- Competitive compensation package including benefits, employer RRSP matching program.
- An exceptional culture with a strong emphasis on employee experience, growth and professionalism.
- A reputable global company boasting over 100 years in business, centralized in a newly renovated Canadian HQ that you will work out of, offering high-quality products.
- Room for mentorship and career advancement.
- Supportive leadership team that values open communication, encouragement and recognition.
- Opportunities for professional growth and trainings, seminars.
- Awarded as one of Canada’s Best Places to Work!
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