JOB TITLE
Bilingual Customer Service Representative
LOCATION
Mississauga, Ontario, Canada (On-site)
SALARY RANGE
$55,000-65,000+ annually (commensurate with experience)
1. Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
2. Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative
for an exciting opportunity in the food manufacturing
industry.
Our client is a well-established leader in this sector, known for their commitment to quality, innovation, and exceptional customer service. They take pride in investing in their team, offering ongoing training, career growth opportunities, and a supportive work environment.
3. What’s In It for You?
- Opportunities for professional growth and advancement
- Supportive team environment with continuous improvement initiatives
- Exposure to trade shows, training seminars, and industry conventions
- Build and maintain strong relationships with customers
- Process orders via phone and email
- Address inquiries and resolve issues promptly, escalating when necessary
- Coordinate with delivery drivers for loading/unloading logistics
- Support Account Managers with documentation and customer inquiries
- Participate in trade shows and training sessions
- Contribute to ERP/CRM process improvements and reporting
- Post-secondary degree or equivalent experience
- 1–3 years in a customer-facing role (food industry experience preferred)
- Fluency in French and English
- Proficiency in MS Office (Excel required)
- Familiarity with CRM/ERP systems (Microsoft Dynamics GP preferred)
- Strong organizational, communication, and problem-solving skills
- Ability to work collaboratively and take initiative