Location: Markham/Richmond Hill, ON
Salary Range: $28-$30 Per hour + Full Benefits
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative for an exciting opportunity in the Markham / Richmond Hill area.
This is an excellent opportunity for a customer service professional who thrives in a fast-paced environment, enjoys being part of a collaborative team, and is comfortable working in a hands-on industrial setting - not a traditional quiet office environment. If you enjoy variety in your day, solving customer problems, and being part of a hardworking team that keeps operations moving, this could be a fantastic fit.
What’s In It for You?
- $28–$30 per hour
- Full-time permanent position (40 hours/week)
- Fantastic company-paid benefits package Excellent vision coverage and strong overall healthcare plan
- 2 weeks vacation
- Stable long-term opportunity with a well-established company
- Collaborative team environment with strong support
- Opportunity to work in a dynamic, fast-paced setting where no two days look exactly the same
- Provide bilingual customer service support in English and French via phone, email, and in-person interactions
- Support customers with inquiries, orders, product information, and issue resolution
- Process orders accurately and efficiently within internal systems
- Work closely with internal teams including operations, warehouse, and logistics to ensure smooth customer experience
- Assist with shipping documentation, packing slips, and customer order coordination
- Handle walk-in customer and driver interactions professionally and efficiently
- Help resolve service issues, delivery concerns, and order discrepancies
- Maintain accurate records, notes, and customer communications
- Support the broader team with additional administrative and customer support duties as needed
- Fully bilingual in English and French (written and verbal)
- 2+ years of customer service, inside sales support, or order desk experience
- Comfortable working in an industrial, warehouse, manufacturing, or distribution environment
- Strong team-player mentality with a willingness to jump in where needed
- Professional communication skills with the ability to manage different personality types
- Strong organizational skills and attention to detail
- Experience with ERP or CRM systems is an asset (Dynamics 365 experience is a plus)
- Ability to thrive in a fast-paced, hands-on environment
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