Customer Service Representative (B2B)

Customer Service Representative
  
Location:  Burlington, ON (In-Office)
  
Overview:
  
MT Talent Solutions is proud to partner with a global market leader in their sector.  With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team.  If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you!
  
Here’s what you’ll do:
  

• Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
• Supporting customers with modifying orders.
• Educating customers on product availability, new product features and innovations.
• Creating and updating accounts accurately.
• Working with customers to create and modify orders, arrange deliveries and pickup.
• Work with the team proactively to achieve company targets and objects.
• Ability to effectively and collaboratively with all departments, as well as any external partners.

• Post-secondary education in Business, Supply Chain or similar is an asset.
• Exceptional communication skills (oral and written) with a professional, clear and positive mannerism.
• At least 2 years’ experience in a customer service role.
• Strong computer skills including MS Office. SAP, CRM and/or ERP experience is an asset.
• Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
• A passion for providing excellent service, strong attention to detail and problem solving skills.
• A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.

• Competitive compensation package including benefits, employer RRSP matching program.
• An exceptional culture with a strong emphasis on employee experience, growth and professionalism.
• A stable organization with a growing Canadian stance equating to ample room for personal and career progression.
• Supportive leadership team that values open communication, encouragement and recognition.
• Opportunities for professional growth and trainings, seminars.
• Awarded as one of Canada’s Best Places to Work 2023-2024!