Location: London, Ontario (In-Office)
Salary Range: $55,000 + Benefits
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Customer Service Representative for an exciting opportunity in the warehouse product distribution industry. Our client is a well-established and growing organization known for delivering high-quality products and exceptional service to customers across Canada. They operate in a fast-paced, high-volume environment and pride themselves on building a collaborative team culture focused on efficiency, accountability, and continuous improvement. This is an excellent opportunity for someone who thrives in a dynamic setting and enjoys being at the center of customer operations.
What’s In It for You?
- Competitive salary ($55K–$60K)
- Full benefits package (after 3 months)
- Stable, growing organization with long-term career potential
- Structured onboarding and training
- Supportive, team-oriented workplace
- Exposure to a fast-moving distribution environment with opportunities to grow your skillset
- Manage customer orders from intake through completion
- Enter and process orders accurately via phone, email, and web platforms
- Answer inbound customer inquiries and provide product guidance and solutions
- Support customers with order status updates, product information, and issue resolution
- Work closely with warehouse and operations teams to ensure accurate and timely fulfillment
- Handle a high volume of orders in a fast-paced environment while maintaining accuracy
- Navigate multiple systems simultaneously to manage orders and communications
- Deliver a professional and positive customer experience at every interaction
- Previous customer service or order management experience (distribution, logistics, or product-based environment preferred)
- Strong technical aptitude and comfort working with multiple systems and software platforms
- Ability to work quickly and accurately in a high-volume, fast-paced environment
- Excellent communication and problem-solving skills
- Highly organized with strong attention to detail
- Agile, proactive mindset with the ability to prioritize competing tasks
- Team-oriented attitude with a strong customer-first approach
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