Operations Manager (Industrial / Commercial Service)
**Candidates must have field service (industrial/commercial) experience
Location: Mississauga, ON
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to partner with an industry leader as they continue to grow throughout Canada. We are seeking an experienced dynamic Operations Manager to oversee Technical Services and supporting functions. The Operations Manager will be a hand-on leader with proven experience leading field service and technical teams. The successful candidate should have a proven track record of ensuring projects and services are executed in a safe and effective manner, creating and maintaining strong relationships with internal and external stakeholders, and brings fresh ideas to drive the business forward.
What’s In It for You?
- Competitive salary and benefits package including RRSP and bonus
- Supportive and inclusive leadership team with the opportunity to bring ideas and champion change and evolution within an established company
- A stable industry that services multiple sectors
What Will You Do?
- Lead and support teams to ensure efficient and effective daily operations
- Promote a safe, accountable, and respectful work environment
- Encourage collaboration, open communication, and continuous improvement
- Provide coaching, feedback, and support to supervisors and field staff
- Ensure work is completed on time, within scope, and to quality standards
- Participate in regular meetings and conduct site visits to support teams and customers
- Develop and maintain standardized processes to improve efficiency and accuracy
- Coordinate with internal teams to support effective scheduling, inventory, and resource management
- Use data and performance metrics to identify improvement opportunities
- Align daily operations with broader organizational goals
- Monitor field performance to ensure safety, quality, and compliance with procedures
- Address issues and escalations in a timely and effective manner
- Support training and development programs for new and existing team members
- Ensure accurate time tracking, attendance, and adherence to company policies
- Assist with hiring, training, and performance management
- Serve as a point of escalation for customer concerns
- Manage and monitor vendor or subcontractor performance as needed
- Support estimating and project planning activities
- Review ongoing work and key performance indicators to ensure operational success
- Collaborate with scheduling and coordination teams to maximize efficiency
- Ensure work orders are completed accurately and professionally
- Oversee company assets and fleet operations
What Do You Bring?
- Completion of post-secondary education in Engineering or Trades. Additional education or certifications in Project Management, Leadership is an asset.
- P. Eng designation is an asset
- Strong technical expertise is essential. An Engineering background is strongly desired.
- At least 10 years of relevant experience in a trades-based, engineering, or technical service operations with at least 5 years of Management experience
- Proven people-leadership experience is mandatory for this role. Experience leading various teams including Field Service, Customer Service, Dispatch/Service Coordination in an effective and engaging manner is required.
- Experience overseeing fleet and inventory operations
- Strong continuous improvement background with proven success bringing new, innovative, feasible ideas to the table, effectively communicating value and potential risks to stakeholders.
- Strong understanding of project management from quotations and kickoff to closeout and evaluation
- Highly analytical, strategic, and process-driven mindset
- Excellent communication and interpersonal skills with a proven ability to present information to technical and non-technical persons, present and negotiate with customers and vendors, engage with staff of all levels
- A high regard for health and safety and alignment with the company’s core values and mission
- Minimal travel required (up to 5% within Ontario).
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