LOCATION: Fully Remote but must have the ability to travel occasionally for team meetings, Quarterly Business Reviews, etc.
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our client in hiring a Program Manager for an exciting opportunity within the specialty healthcare and patient support services industry.
Our client is a recognized leader in delivering patient support programs that improve access to life-changing therapies across Canada. They are committed to operational excellence, innovation, and exceptional client service while fostering a collaborative environment where leaders are empowered to make meaningful business impact. This role offers the opportunity to lead multiple strategic programs, develop high-performing teams, and build trusted partnerships with pharmaceutical clients.
What's In It for You?
- Competitive salary with annual bonus opportunity
- Comprehensive health, dental, and wellness benefits
- RRSP matching program
- Hybrid work environment with flexibility
- Ongoing leadership development and career growth opportunities
- Opportunity to lead strategic, high-profile healthcare programs
- Collaborative, supportive, and values-driven culture
- Work that directly improves patient access to specialty therapies
- Lead the successful delivery of multiple patient support programs while ensuring exceptional service for pharmaceutical clients.
- Coach, mentor, and develop a team of healthcare professionals, fostering engagement, accountability, and continuous improvement.
- Build and maintain strong relationships with clients, acting as a trusted operational partner.
- Manage multiple concurrent programs while ensuring consistency, quality, and compliance across each portfolio.
- Monitor operational performance through KPIs, dashboards, and reporting, identifying opportunities for continuous improvement.
- Lead client meetings and provide operational updates, insights, and recommendations.
- Oversee program governance, risk management, and issue resolution to ensure successful program execution.
- Collaborate with cross-functional teams including reimbursement, patient support, analytics, quality, and operations.
- Drive process improvements and change management initiatives to enhance program performance.
- Support quality assurance initiatives and ensure regulatory and contractual compliance.
- Analyze operational and financial performance to support informed business decisions.
- Present performance results and strategic recommendations to internal leadership and client stakeholders.
- 5+ years of experience leading healthcare, specialty pharmaceutical, patient support, or complex program operations.
- Demonstrated success leading and developing high-performing teams.
- Strong people leadership, coaching, and performance management experience.
- Experience managing multiple projects or client programs simultaneously.
- Exceptional organizational skills with outstanding attention to detail.
- Strong operational mindset with the ability to prioritize competing demands.
- Experience managing demanding client relationships with a service-first approach.
- Proven ability to analyze data, monitor KPIs, and make data-driven operational decisions.
- Strong project management and change management capabilities.
- Excellent communication and presentation skills with confidence interacting with senior stakeholders.
- Financial acumen including budget management and operational planning.
- Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
- Bachelor's degree or an equivalent combination of education and experience.
- Experience within patient support programs, specialty healthcare, pharmaceuticals, or other highly regulated healthcare environments.
- Program governance experience across multiple client portfolios.
- Knowledge of reimbursement programs and the Canadian healthcare landscape.
- Experience leading Quarterly Business Reviews (QBRs) and presenting operational performance to executive-level clients.
- Bilingual English/French is considered an asset.
MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices.
We thank all applicants for their interest; however, only those selected to move forward in the recruitment process will be contacted.
