Location: Fully Remote, Canada
About the Opportunity
Our client is seeking an experienced Senior Program Manager to lead complex patient support programs within the specialty healthcare industry. This leadership opportunity is ideal for someone who excels at developing high-performing teams, driving operational excellence, and delivering exceptional client experiences through data-driven decision-making and strong program governance.
Whether overseeing a portfolio of multiple programs or leading a large strategic account, you'll play a key role in ensuring operational success, fostering client partnerships, and supporting continuous improvement across critical healthcare initiatives.
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Senior Program Manager for an exciting opportunity within the specialty healthcare and patient support services industry.
Our client is a recognized leader in delivering innovative patient support programs that improve access to specialized therapies and enhance patient outcomes. They are committed to operational excellence, investing in their people, embracing continuous improvement, and fostering a collaborative culture where leaders are empowered to make a meaningful impact.
What's In It for You?
- Competitive compensation package
- Annual performance bonus
- Comprehensive health and dental benefits
- RRSP matching program
- Hybrid work environment
- Opportunities for career advancement and leadership development
- Exposure to strategic healthcare initiatives and executive leadership
- Collaborative, values-driven culture focused on innovation and continuous improvement
- Lead, coach, mentor, and develop high-performing program teams.
- Oversee the successful delivery of complex patient support programs while maintaining exceptional service quality.
- Drive operational excellence through KPI management, reporting, and continuous process improvement.
- Analyze operational data and performance metrics to identify trends and implement improvements.
- Manage program governance, risk mitigation, and quality assurance activities.
- Build strong relationships with internal stakeholders and external clients.
- Balance multiple priorities while ensuring deadlines and service commitments are consistently met.
- Support strategic planning, resource allocation, and scalable operational processes.
- Present program performance and business insights to senior leadership and client stakeholders.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Own and report on key performance indicators (KPIs).
- Lead Quarterly Business Reviews (QBRs) with executive-level client stakeholders.
- Drive strategic operational improvements based on program performance data.
- Strengthen long-term client partnerships through proactive communication and operational excellence.
- Proven experience leading and developing high-performing teams.
- Demonstrated success managing complex operations in fast-paced environments.
- Strong leadership, coaching, and employee development skills.
- Experience using KPIs, operational metrics, and data to drive business decisions.
- Excellent organizational, prioritization, and project management abilities.
- Strong critical thinking and problem-solving capabilities.
- Ability to manage multiple stakeholders, competing priorities, and changing business needs.
- Exceptional communication and relationship-building skills.
- Strong business acumen with experience supporting scalable operations.
- Experience within patient support programs, specialty healthcare, pharmaceuticals, healthcare services, or other highly regulated industries is considered a strong asset.
- Experience presenting to executive stakeholders and leading client governance activities is an asset.
We thank all applicants for their interest; however, only those selected to move forward in the recruitment process will be contacted.
